Last updated: 8 January 2026
Course Crafted is committed to providing high-quality educational content. We stand behind our courses and want you to be satisfied with your learning experience. This refund policy outlines the terms under which refunds may be requested.
We offer a satisfaction period of 14 days from the date of purchase. If you are not satisfied with your course for any reason within this period, you may request a full refund.
To be eligible for a refund, you must have accessed less than 30 percent of the course content. This policy ensures fairness to both students and our instructors who invest significant effort in creating course materials.
To request a refund, please contact our support team at [email protected] with your order number and reason for the request. We will review your request and respond within two business days.
If approved, refunds will be processed to your original payment method within five to seven business days. Please note that your financial institution may take additional time to post the credit to your account.
Certain circumstances are not covered by our standard refund policy. These include requests made after the 14-day satisfaction period, courses where more than 30 percent of content has been accessed, promotional or discounted courses clearly marked as non-refundable, and one-to-one consultancy services after the scheduled session has commenced.
If you experience technical difficulties accessing course content, please contact our support team immediately. We will work to resolve technical issues before considering refund requests. In cases where technical problems cannot be resolved, refunds will be issued regardless of the standard policy terms.
We regularly update course content to reflect industry changes and improvements. Course updates do not constitute grounds for refunds as they enhance the value of your purchase.
If you have concerns about our refund decision, you may escalate the matter by contacting our management team. We are committed to fair and reasonable resolution of all disputes.
For questions about our refund policy or to request a refund, please contact us at [email protected] or call +44 079 5969 9133. Our support team is available Monday through Friday, 9:00 to 17:00 GMT.